Customer Service

As a legitimate and genuine objective, we, like most other companies, aim to generate high sales volume and increase our revenue. However we consider that making a sale implies more that a just “a quickly wrapped action deal”. At Cardelmar, all three sale phases are essential and are bound with one another: “Before-Sale”, “Sale” and “After-Sale” phases are all on focus as we thrive to really assist our customers throughout the entire process. For us, poor “Before-Sale” leads to poor “Sale”. Missing “After-Sale” leads to some obvious lost future “Sale”. 

Because we genuinely care for our customers and their satisfaction, we have set up a very pro-active Customer Service in charge of assisting all of our customers from the time they make an enquiry to the time they drop-off the vehicle. 

Offering great prices as a broker is a great thing. But we want to do more than just focus on prices for our customers. We are, and seek to be, a committed intermediary whom our customers can truly rely on.

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