Quality Control

We select our car rental partners based upon a rigorous check-list fully aligned with our drive for excellent service delivery. We pay particular attention to aspects such as quality-service, commitment and reliability that any potential partner is willing to demonstrate and keep up with. 
Along with our Customer Support department, we regularly monitor the quality service provided by all of our current and potential partners putting particular focus on the following characteristics: 

  • Overall fleet condition
  • Security equipment delivery
  • Emergency hotline
  • No hidden fees 
  • Presentation of contracts written in different languages (English language being a must)
  • Extras (baby seat, additional driver option etc.)
  • Friendly and courteous personnel
  • Location - airport station & shuttle services

Our Contracting and Quality Control team is always on the go to assess and get the best for our customers. Should one car rental station fail to provide the quality we all commit ourselves to, CarDelMar terminates the partnership immediately. We want to work only with partners who know what “the best” truly means. 

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