The rental price quoted by CarDelMar includes fully comprehensive cover, or similar, in respect of damage to the rental car, together with theft coverage. Attention should be paid to the information listed on the voucher regarding the scope of the cover and any exclusions.

If the local rental company only offers cover with deductible,  it will retain the agreed deductible amount in the event of damage; this sum will be deducted from your deposit. The dedutible shall be held by the local rental company and charged to your credit card. The amount of the deductible differs from country to country. Please note the terms issued by the local renta company. In the case of damage, the deductible amount shall be deducted from your deposit and charged to your credit card.

CarDelMar will refund the deductible taken for damage if you have booked the package Coverage with Refund of Deductible (Inclusive) except in case of:

• Damage due to failure to observe the general terms and conditions of rental, especially damage caused by driving on unmade roads.
• Breach of the provisions of clause 27 of the general terms and conditions.
• In circumstances where the lessee causes deliberate damage or causes damage by reckless driving, the lessee is liable for the full cost of the damage caused. 
• Loss of or damage to the car keys.
• Damage to tyres and glass (includes mirrors and damage to the wheel) 
• Damage to the roof and undercarriage.
• Damage resulting from theft or attempted theft of personal belongings left in the rental car. 
• Damage to the clutch.
• In all cases where the local car rental company refuses to meet the damage claim.

The above listed cases are not included under fully comprehensive cover. 

Costs such as vehicle recovery fees, charges arising from the car renter losing rental days due to repairs, service fees, handling fees, hotels, survey fees, telephone charges etc. are not refunded. CarDelMar cannot be held liable if the total car hire period is hindered and/or reduced due to a vehicle breakdown. In general, personal belongings which have been stolen from the car are not compensated.

What to do in the event of loss and/or damage

If you are injured or the vehicle is stolen you must:

• immediately contact the local car rental company
• inform the police and they will issue a police report.
• a police report is required when the local partners rental terms state that it is, or when any party is injured as a result of damage/accident.
• when you return the rental car, make sure that you receive a damage report both signed by yourself and the local car rental agency.

To obtain a refund of deductible, you must have Coverage with Refund of Deductible (Inclusive).

The following documentation must be submitted to CarDelMar:

• The damage report signed by the local car rental company and by you.
• The police report
• A copy of the rental contract
• Proof that the deposit was paid in cash or charged to your credit card.

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