Tips on Booking your Car Rental

We can help find the perfect car that will be just right for you. Key advice concerning car category choice can be found here.

The successful rent of a car depends on a variety of factors. The conditions that must be met can be found here.

Having an enjoyable car rental depends greatly on choosing the correct Coverage Package. CarDelMar wants to do all we can to make sure you have a carefree holiday. To find out which Coverage Package is best for you, follow the link here.

CarDelMar, as a broker, cooperates with a variety of local car rental partners, even in the same holiday destination. Each local partner can vary depending on certain conditions, such as fuel policy, from one to another. To find out how to decide between all the local partners, and find the one best for you, follow the link here.

Even when you know in which city you would like to rent, it is important to note the variety of stations available. To find some helpful advice on this topic, follow the link here.

The following documents are required for successful pick up of your vehicle:

• Voucher (all necessary telephone numbers that may be needed in the case of an emergency are listed)
• A valid credit card issued in the driver's name
• A valid driver's license (in some cases an international driving license)
• Passport
• Recommendation: Find out about the local road traffic regulations (the Highway Code)

• Notify the local rental company immediately.
• If a third party is involved, contact the local police who will prepare a report.
• When you return the vehicle, ensure that the car hire agency compiles a damage report that should be signed by both you and the local car hire company.  This report should be kept safe.
• If the car is found damaged, the car rental company will charge your credit card for this amount, up to the limit of your deductible. 
  

If you have purchased the Coverage without Deductive (Inclusive) Damage and Theft Waiver Coverage, you may be entitled to a refund of excess.

If you have purchased the Coverage with Refund of Deductible (Inclusive) package, you may be entitled to a refund of excess.

In order to begin the refund process, please send the following documents to CarDelMar:

• The damage report signed by the local rental company and by you.
•  The police report.
• A copy of the rental contract.
• Proof that the deposit was paid in cash or charged to your credit card e.g. a credit card statement showing that the card was debited.
• A detailed evaluation of the damage.
  

• Damage due to failure to observe the general terms and conditions of rental, especially damage caused by driving on unmade roads.
• Damage due to drunk-driving or gross negligence.
• Loss of or damage to the car keys. 
• Damage to the tyres, wheels, mirrors or glass when one has not purchased Coverage with refund of Excess including Glass & Tyres (All-Inclusive Plus). 
• Damage to the roof or undercarriage. 
• Losses resulting from the theft of personal belongings left in the hire car 
• Damage to the clutch 
• All consequential losses resulting from such actions, e.g. vehicle recovery costs, hotel costs etc. and the loss of personal belongings

• It is important that the rental vehicle is returned punctually to avoid any unnecessary costs.
• Check your car for new damage. The condition of the car on return should be documented in writing.
• Make sure you keep a copy of the report together with a copy of the rental contract.
• When returning the vehicle outside of normal opening hours, it may be helpful to photograph the vehicle to avoid any future points of contention.

If you are not completely satisfied by either the rental car or the service, please do not hesitate to contact us. We place great emphasis on customer satisfaction and strive to enhance our customer service and continually improve.

• You can use our web based customer service program (https://www.cardelmar.co.uk/service/customerservice.jsp) to upload documents for a complaint or vehicle damage.  Tell us about your concerns including as much detail as possible.
• Alternatively, you can send us the documents by mail or fax.
• You can find out the current status of your request by using  the web-based customer service program or by calling our customer service team.