Contact
We strive to provide you with the best service. Therefore, please do not hesitate to contact us if you have a question, wish to make a suggestion or file a complaint. For questions relating to reservations, your rental or CarDelMar in general, please review our rental policies and visit our FAQ (Frequently Asked Questions).
If you cannot find an answer to your question there, please send us an E-mail to the address below:
customercare@cardelmar.com
To speak to us directly, please call our toll free number at 1-866 298 3838.
Opening Hours
Mon - Fri 24h
Complaints and Claims
We would like to be able to deal with your complaints or claims as quickly as possible. Therefore we recommend that you to get in contact with us online.
Click here in order to upload your complaint or claim or to amend your existing complaint or claim.
Please make sure that you provide us with all the documents required. Proof of payment/credit card statements as well as receipts. In the event of an accident we require a damage report in addition to a police report.
To help us process your claim as quickly as possible, please make sure that you provide us with the following documents:
- Copy of the Voucher and Invoice.
- Proof of payment/ Credit card statement.
- Police accident report, Insurance report (Accident/Damage)
You can also contact us with your complaint or claim along with the necessary documents via fax or mail, however, be aware that your case could take longer to process through this method.
Fax:
(503) 715-4946
Address:
CarDelMar
Customer Service
920 SW 3rd Ave.
Suite 100
Portland, OR 97204
Best Price Guarantee
Find a better deal somewhere else? Well we’ll match it! Just let us know where you found a better offer and we’ll adjust our prices for you. Even if you already have an existing booking with us, you can submit our competitors price within 24 hours of booking with CarDelMar to take advantage of the Best Price Guarantee. In order for us to offer you a more competitive price, all specifications between CarDelMar’s and the competitor’s offer must coincide. These specifications include vehicle type, rental dates, rental locations, add-ons, additional costs (taxes and fees) and insurance benefits. The Best Price Guarantee is only valid when comparing the prices from another rental car broker and not a direct supplier. All competitors’ prices must be quoted in the same currency as CarDelMar. The Best Price Guarantee does not apply to bookings made on request.
Please send an email to bestprice@cardelmar.com or fill out the contact form below with the following information:
- First Name
- Last Name
- Telephone
- CarDelMar Reservation number
Competitor information:
- Name of competitor
- Price quoted
- URL Link to better offer
- Uploaded screen shot of better offer*
*What is a screenshot?
By pressing the ‘Print screen’ button on your keyboard, your computer will take a picture of what is on your screen and copy it to your clipboard. This image can then be pasted into other documents such as an email. In order to properly use this function for the Best Price Guarantee, pull up the window where the more competitive price is being offered, maximize the window and press the ‘print screen’ button. After opening a new email you can paste this image into the message along with the above mentioned details. Attachments must be in one of the following formats: .pdf, .doc(x), .jpg, .ppt(x)
General Questions about CarDelMar
