FAQ

Here you will find the answers to the questions that we are most frequently asked regarding CarDelMar's car rental and your booking service.

Reservation / booking

Car rental reservation:
How does the Reservation Process work?

Expired session:
What does session expired mean?

Rental agreement:
What is a rental agreement?

Confirmation of reservation:
How do I find my reservation confirmation?

Age restrictions:
Are there any age restrictions on renting a car from CarDelMar?

Personal data:
How is my personal data protected?

Credit cards details:
How is my credit card information protected?

Rental office:
How do I find the rental office?

Other drivers:
Can the vehicle also be driven by another driver?

Required documents upon collection:
What documents do I need when collecting my rental car?

Credit card charges:
Will my credit card be charged for the security deposit?

Deposit:
How much is the deposit?

Rental car pickup:
Should I check the condition of the rental car before leaving the rental office?

Mileage limit:
Is there a limit on the mileage?

Cross-border journeys:
Can I use the rental car in another country?

Accident:
What happens in the event of an accident?

Extending the rental agreement period:
Can I extend the agreed period of rental?

Drop-off time policy:
What happens in the event of a late or early return?

Drop-off tank policy:
Do I have to return the vehicle with a full tank?

Drop-off office hours:
Can I return the vehicle outside of office hours?

Rental car return:
Should I check the condition of the vehicle before returning it?

Drop-off to another city:
Can I return the vehicle to another city?

Vehicle categories:
What kind of vehicles does CarDelMar offer?

Vehicle types:
Can choose the vehicle model I want?

Price information:
Where can I find the prices?

Latest prices:
Are prices updated on a regular basis?

All-Inclusive Package:
What is included in the All-Inclusive Package?

Additional costs:
Are there any additional costs?

Payment methods:
Which methods of payment are accepted by CarDelMar?

Third party insurance:
Is third party vehicle insurance included in the price?

Liability:
Under what circumstances would I be liable for damages?

Refund of the excess:
How do I obtain a refund of the excess in All-Inclusive Package?

Additional insurance:
What about additional insurance?

Cancellation fee:
How to cancel a booking and what is the cost?