Terms and Conditions - CarDelMar Car Hire

1. Brokerage
CarDelMar arranges the rental of vehicles in many locations at competitive prices. The rental agreement is concluded with the local rental company under their terms and conditions. Please note the information given on our voucher and documentation.

2. What's included?

a) Standard: Package with excess payable in the event of damage or loss.
The prices quoted include the following
- Unlimited mileage
- Third party insurance (the extent of the indemnity is usually limited in accordance with the terms and conditions of the local rental companies or additional coverage taken out through the local rental company: see clause 22 below)
- Comprehensive and vehicle theft coverage (with excess)
- Airport taxes and delivery as well any other local taxes were necessary, unless the conditions stated on the documentation or voucher mention an exception.

b) All-Inclusive: Package with refund of excess
The prices quoted include the following
- Unlimited mileage
- Third party insurance (the extent of the indemnity is usually limited in accordance with the terms and conditions of the local rental companies or additional cover taken out through the local rental company: see clause 22 below)
- Comprehensive and vehicle theft cover (with excess and, where applicable, CarDelMar will refund the excess except in case of damage to glass and/or tyres: see clause 23 below)
- Airport taxes and delivery, together with any other local taxes where applicable, unless provided otherwise in the conditions contained in the documentation or voucher.

c) All-Inclusive Plus: Package with refund of excess including damage to glass and tyres
The published prices always include following:
- unlimited mileage
- third party liability (indemnity limit according to general terms & conditions of local car hire company, see paragraph 22)
- comprehensive insurance and theft protection including damage to glass and tyres (with excess, where applicable CarDelMar will refund the excess, see paragraph 23.) and airport taxes as well as local taxes, unless voucher states otherwise.

d) All-Inclusive Gold
The All-Inclusive Gold package is available only for USA destinations. This package includes the following benefits:

- the All-Inclusive package
- all additional drivers free of charge
- a full tank free of charge

3. Prices
All prices quoted are in GBP and include VAT. Please note of the period of time for which the prices quoted are valid. Special offers can not be combined.

4. Online or Hotline Reservation
You can reserve your vehicle through our website or our call centre. After making a reservation, the customer will receive a voucher by fax, post or email. The voucher confirms the reservation and is to be presented to the local rental company, which is making the rental agreement with you, when you collect the vehicle.

5. Cancellation caveat
CarDelMar reserves its right to withdraw from a reservation, inside of 7 days of the reservation confirmation, should the local rental car company turn down the rental of the vehicle.  CarDelMar will contact you by Fax, E-mail or letter.  Should your payment already be completed, it will be fully reimbursed.

6. Obligation of the client
It is your obligation to attend to the status of your E-mail account capacity and to consequently make sure incoming E-mails are well delivered at anytime. It is your obligation to ensure your E-mail account capacity allows you to be notified about incoming E-mails at the time these are sent. CarDelMar can NOT be held responsible for any damages incurred from any E-mail account capacity limitations you may be faced with and which should have been prevented by yourself. Your E-mail account capacity remains your sole responsibility.

7. Payment
Payment can only be made by credit card. We debit your credit card for the full amount of the booking at the time your booking is made. For all on request bookings, please note that we will debit your credit card on confirmation date of your booking.

8. Reservation by vehicle group
The customer cannot reserve specific vehicle models with us. The reservation is made by vehicle group based on size, performance or type. If, however, the customer wishes to reserve a certain model, we will try to make this model available. If a vehicle in the agreed group is not available at the time of collection, a vehicle from a higher group will be provided at no extra cost.

9. Rental Contract
The rental contract is concluded locally with the local rental company. Please read the rental agreement carefully and keep a copy for reference.

10. Rental Period
The vehicle can only be rented for complete days. A rental day is the time period 24 hours from the collection of the rental vehicle. Vehicles must, therefore, be returned at the same time of day as they were collected. Please note: if the period of rental has been exceeded, the additional time will be charged at a rate set by the local rental company and not at the special rate at which the original booking was made. Please note that no refund will be possible in the case of an early drop off of the vehicle.

11. Cancellation of the reservation or non-collection of the vehicle
You can cancel your booking with CarDelMar up to 24 hours before the start of the hire period.

The cancellation can be made via our hotline 0905/ 848 0102 (0.25 GBP/min.). If you make a cancellation, you will receive a copy of the cancellation order for your records.

There is no charge for cancellations made within 24 hours after the original booking, provided that the reservation has been made more than 48 hours before the start of the rental period.

Flat rate cancellation fees are charged as follows

- more than 4 days before the start of the rental period: 19.00 GBP
- less than 4 days but more than 24 hours before the start of the rental period 49.00 GBP

If the cancellation is made less than 24 hours before the start of the rental period or if the vehicle is not collected, the customer shall have an obligation to pay the full rental charge.

The customer may also provide proof that full payment of the rental charge, in the event of  cancellation of the reservation or non-collection, has caused a loss.

Please be informed that you have the possibility to purchase a cancellation insurance in accordance with paragraph 12.

12. Cancellation Waiver
For just 7.50 GBP, CarDelMar will waive your liability to pay any cancellation charges if you cancel your booking more than 24 hours before the agreed time of collection. If you wish to purchase this waiver, you must do so at the time of booking.

13. Reservation Amendments
All changes to a reservation require confirmation from the local rental company. It is not generally possible to change a reservation less than 24 hours before the agreed collection date. We will, however, endeavour to process any amendments you may make, subject to availability.

You can extend your reservation by contacting our call centre at least 24 hours before the end of the agreed rental period. If you agree the extension locally with the local rental company, we cannot guarantee that the extension will be offered on the same special terms as the original booking. The local rental company is entitled to charge their own rates. Please inform us immediately of any alterations that directly affect the planned collection of the rented vehicle, e.g. change of arrival time at the collection point.

14. Vehicle Collection
The rented vehicle is usually collected from your destination airport or alternatively from a collection point, with a free shuttle service to take the customer from the airport to the collection point. If hotel delivery is possible or has been pre-agreed, there may be additional charges, depending on the terms and conditions of the local rental company.

15. Repairs
In the event of an accident or breakdown, please inform the local rental company immediately. Repairs should never be made to the rental vehicle without permission.

16. Accessories
Additional accessories such as child safety seats, snow chains etc. are available, at extra charge, from many local rental companies.

17. Driving License and Passport/ Identity Card
Please note local requirements. Normally the driver and any additional drivers should have held a driving licence Type 3 (Type B EU standard) for at least one year. In certain countries, drivers are required to have held a valid driving licence for at least three years. A valid passport or identity card must be presented when collecting the vehicle:
PLEASE NOTE: Some local rental companies only allow an additional driver to be included on the payment of a surcharge.

18. Minimum Age
Some local rental companies demand a minimum age for all first and additional drivers. Please note the relevant advice.

19. Deposit
Many local rental companies require a deposit. In this case a credit card is required. Please note the relevant advice.

20. Refuelling
There are three options for filling the fuel tank on return of the vehicle:
1. Empty to empty - i.e. the fuel tank is empty when the hire car is collected and is to be returned empty.
2. Full to full  i.e. the tank is full when the hire car is collected and is to be returned full.
3. Full to empty - i.e. the tank is full when the hire car is collected and is to be returned empty.
In this case the full tank of fuel must be paid for in advance, on collection.
Please note which of the above options is quoted in your car hire company rental contact, in order to avoid any extra costs.

21. One-Way Rental
In many destinations, the rented vehicle can be dropped at a different station from that where it was rented, provided that the drop-off station is in the same country as the pick-up station. Please note any additional costs and the associated terms before reservation. One-way car rentals in Spain are possible ONLY if the car rental duration is of 3 days or more.

22. Third Party Vehicle Insurance
Please note that the third party insurance provided by many local rental companies has a limit on the indemnity. Below is a non-binding list of the indemnity limit offered by rental companies in different countries. Please ask the local rental companies for their current indemnity limit. In the event of a claim where the amount of damage and/or loss (in respect of persons and property) exceeds the indemnity limit, the amount in excess of the limit is not covered.

It is recommended that additional insurance with a higher indemnity limit is taken out with the local rental company.