Terms and Conditions
1) Brokerage
CarDelMar arranges the rental of vehicles in many locations at competitive prices. The rental agreement is concluded with the local rental company under their terms and conditions. Please note the information given on our voucher and documentation.
2) What's included?
a) Package with excess payable in the event of damage or loss.
The prices quoted include the following
- Unlimited mileage
- Third party insurance (the extent of the indemnity is usually limited in accordance with the terms and conditions of the local rental companies or additional coverage taken out through the local rental company: see clause 21 below)
- Comprehensive and vehicle theft coverage (with excess)
- Airport taxes and delivery as well any other local taxes were necessary, unless the conditions stated on the documentation or voucher mention an exception.
b) Package with refund of excess
The prices quoted include the following
- Unlimited mileage
- Third party insurance (the extent of the indemnity is usually limited in accordance with the terms and conditions of the local rental companies or additional cover taken out through the local rental company: see clause 21 below)
- Comprehensive and vehicle theft cover (with excess and, where applicable, CarDelMar will refund the excess: see clause 22 below)
- Airport taxes and delivery, together with any other local taxes where applicable, unless provided otherwise in the conditions contained in the documentation or voucher.
3) Prices
All prices quoted are in GBP and include VAT. Please note of the period of time for which the prices quoted are valid.
4) Online or Hotline Reservation
You can reserve your vehicle through our website or our call centre. After making a reservation, the customer will receive a voucher by fax, post or email. The voucher confirms the reservation and is to be presented to the local rental company, which is making the rental agreement with you, when you collect the vehicle.
5) Cancellation caveat
CarDelMar reserves its right to withdraw from a reservation, inside of 7 days of the reservation confirmation, should the local rental car company turn down the rental of the vehicle. CarDelMar will contact you by Fax, E-mail or letter. Should your payment already be completed, it will be fully reimbursed.
6) Payment
Payment can only be made by credit card. We debit the invoice amount from your credit card 3 weeks (21 days) before the agreed vehicle collection date. If the reservation is made less than 3 weeks (21 days) before the agreed vehicle collection date, the invoice amount will debited from your credit card immediately on reservation.
7) Reservation by vehicle group
The customer cannot reserve specific vehicle models with us. The reservation is made by vehicle group based on size, performance or type. If, however, the customer wishes to reserve a certain model, we will try to make this model available. If a vehicle in the agreed group is not available at the time of collection, a vehicle from a higher group will be provided at no extra cost.
8) Rental Contract
The rental contract is concluded locally with the local rental company. Please read the rental agreement carefully and keep a copy for reference.
9) Rental Period
The vehicle can only be rented for complete days. A rental day is the time period 24 hours from the collection of the rental vehicle. Vehicles must, therefore, be returned at the same time of day as they were collected. Please note: if the period of rental has been exceeded, the additional time will be charged at a rate set by the local rental company and not at the special rate at which the original booking was made.
10) Cancellation of the reservation or non-collection of the vehicle
You can cancel your booking with CarDelMar up to 24 hours before the start of the hire period. The cancellation can be made via our hotline 0905/ 848 0102 (0.25 GBP/min.). If you make a cancellation, you will receive a copy of the cancellation order for your records.There is no charge for cancellations made within 24 hours after the original booking, provided that the reservation has been made more than 48 hours before the start of the rental period.
Flat rate cancellation fees are charged as follows -
- more than 4 days before the start of the rental period: 19.00 GBP
- less than 4 days but more than 24 hours before the start of the rental period 49.00 GBP
If the cancellation is made less than 24 hours before the start of the rental period or if the vehicle is not collected, the customer shall have an obligation to pay the full rental charge.
The full agreed price shall be paid if the reservation is cancelled during the 24 hours before the agreed time of collection or if the vehicle is not collected. The customer may also provide proof that full payment of the rental charge, in the event of cancellation of the reservation or non-collection, has caused a loss.
11) Cancellation Waiver
For just 7.50 GBP, CarDelMar will waive your liability to pay any cancellation charges if you cancel your booking more than 24 hours before the agreed time of collection. If you wish to purchase this waiver, you must do so at the time of booking.
12) Reservation Amendments
All changes to a reservation require confirmation from the local rental company. It is not generally possible to change a reservation less than 24 hours before the agreed collection date. We will, however, endeavour to process any amendments you may make, subject to availability.
You can extend your reservation by contacting our call centre at least 24 hours before the end of the agreed rental period. If you agree the extension locally with the local rental company, we cannot guarantee that the extension will be offered on the same special terms as the original booking. The local rental company is entitled to charge their own rates.
Please inform us immediately of any alterations that directly affect the planned collection of the rented vehicle, e. g. change of arrival time at the collection point.
13) Vehicle Collection
The rented vehicle is usually collected from your destination airport or alternatively from a collection point, with a free shuttle service to take the customer from the airport to the collection point. If hotel delivery is possible or has been pre-agreed, there may be additional charges, depending on the terms and conditions of the local rental company.
14) Repairs
In the event of an accident or breakdown, please inform the local rental company immediately. Repairs should never be made to the rental vehicle without permission.
15) Accessories
Additional accessories such as child safety seats, snow chains etc. are available, at extra charge, from many local rental companies.
16) Driving License and Passport/ Identity Card
Please note local requirements. Normally the driver and any additional drivers should have held a driving licence Type 3 (Type B EU standard) for at least one year. In certain countries, drivers are required to have held a valid driving licence for at least three years. A valid passport or identity card must be presented when collecting the vehicle:
PLEASE NOTE: Some local rental companies only allow an additional driver to be included on the payment of a surcharge.
17) Minimum Age
Some local rental companies demand a minimum age for all first and additional drivers. Please note the relevant advice.
18) Deposit
Many local rental companies require a deposit. In this case a credit card is required. Please note the relevant advice.
19) Refuelling
There are three options for filling the fuel tank on return of the vehicle:
1. Empty to empty - i.e. the fuel tank is empty when the hire car is collected and is to be returned empty.
2. Full to full i.e. the tank is full when the hire car is collected and is to be returned full.
3. Full to empty - i.e. the tank is full when the hire car is collected and is to be returned empty.
In this case the full tank of fuel must be paid for in advance, on collection.
Please note which of the above options is quoted in your car hire company rental contact, in order to avoid any extra costs.
20) One-Way Rental
In many destinations, the rented vehicle can be dropped at a different station from that where it was rented, provided that the drop-off station is in the same country as the pick-up station.
Please note any additional costs and the associated terms before reservation.
21) Third Party Vehicle Insurance
Please note that the third party insurance provided by many local rental companies has a limit on the indemnity. Below is a non-binding list of the indemnity limit offered by rental companies in different countries. Please ask the local rental companies for their current indemnity limit. In the event of a claim where the amount of damage and/or loss (in respect of persons and property) exceeds the indemnity limit, the amount in excess of the limit is not covered.
It is recommended that additional insurance with a higher indemnity limit is taken out with the local rental company.
A non-binding summary of the indemnity limits offered in different countries
| Country | Rental Company | Type of Coverage | Indemnity Limit |
|---|---|---|---|
| Australia | BRITZ | Personal Injury | 20,000,000 AUD |
| Damage to Property | 20,000,000 AUD | ||
| EUROPCAR | Personal Injury | 20,000,000 AUD | |
| Damage to Property | 20,000,000 AUD | ||
| Chile | ALAMO | Personal Injury | max. 11,000 USD |
| Damage to Property | max. 11,000 USD |
||
| Costa Rica | EUROPCAR | Personal Injury | 210,000 US |
| Damage to Property | 17,000 US | ||
| Germany | ALAMO | Personal Injury | 7,500,000 € |
| Damage to Property | 500,000€ | ||
| Dom. Republic | EUROPCAR | Personal Injury | 200,000 DOP |
| Damage to Property | 200,000 DOP | ||
| Amount of coverage in the event of damage | max. 400,000 DOP | ||
| Estonia | EUROPCAR | Personal Injury | 351,400 € |
| Damage to Property | 102,200 € | ||
| Finland | EUROPCAR | Personal Injury | unlimited |
| Damage to Property | 302,700 € | ||
| France | EUROPCAR | Amount of coverage in the event of damage | Dependent on the terms of the local rental company |
| AVIS | Personal Injury | unlimited | |
| Damage to Property | unlimited | ||
| Greece | EUROPCAR | Personal Injury | max. 500,000 € |
| Damage to Property | max. 100,000 € | ||
| BUDGET | Personal Injury | 1,170,000 € | |
| Damage to Property | 500,000 € | ||
| Ireland | EUROPCAR | Personal Injury | unlimited |
| Damage to Property | 6,500,000 € | ||
| AVIS | Personal Injury | unlimited | |
| Damage to Property | unlimited | ||
| Italy | EUROPCAR | Amount of coverage in the event of damage | 25,000,000 € |
| LOCAUTO TIRRENO | Amount of coverage in the event of damage | 1,500,000 € | |
| AVIS | Amount of coverage in the event of damage | 2,500,000 € | |
| Canada | ALAMO | Amount of coverage in the event of damage | 1,000,000 CAD |
| Latvia | ALAMO | Personal Injury | unlimited |
| Damage to Property | 1,000,000 € | ||
| Croatia | EUROPCAR | Personal Injury | max. 50,000 € |
| Damage to Property | max. 50,000 € | ||
| Amount of coverage in the event of damage | max. 100,000 € | ||
| Majorca | BETACAR | Amount of coverage in the event of damage | Dependent on the terms of the local rental company |
| EUROPA GOLDCAR | Amount of coverage in the event of damage | 50,000,000 € | |
| HIPER | Amount of coverage in the event of damage | Dependent on the terms of the local rental company | |
| RECORD | Amount of coverage in the event of damage | 50,000,000 € | |
| SOL MAR | Amount of coverage in the event of damage | Dependent on the terms of the local rental company | |
| ULTRAMAR CARS / TUI CARS | Amount of coverage in the event of damage | max. 50,000,000 € |
|
| Malta | EUROPCAR | Personal Injury | unlimited |
| Damage to Property | 140,000 USD | ||
| Marokko | EUROPCAR | Personal Injury | max. 50,000,000 MAD |
| Damage to Property | max. 50,000,000 MAD | ||
| Mauritius | ALAMO | Personal Injury | unlimited |
| Damage to Property | 1,000,000 € | ||
| Mexico | EUROPCAR | Personal Injury | 100,000 USD |
| Damage to Property | 100,000 USD | ||
| Namibia | EUROPCAR | Personal Injury | max. 100,000,000 € |
| Damage to Property | max. 100,000,000 € | ||
| New Zealand | BRITZ | Personal Injury | max. 5,000,000 NZD |
| Damage to Property | max. 5,000,000 NZD | ||
| Netherlands | AVIS | Personal Injury | 2,268,901 € |
| Damage to Property | 2,268,901 € | ||
| Norway | AVIS | Amount of coverage in the event of damage | unlimited |
| Austria | CONTI CARENTAL | Amount of coverage in the event of damage | max. 6,000,000 € |
| DENZEL DRIVE | Personal Injury | 14,500 € in case of death 21,800 € for permanent damage |
|
| Damage to Property | 7,500,000 € | ||
| EUROPCAR | Personal Injury | max. 7,000,000 € | |
| Damage to Property | max. 7,000,000 € | ||
| Amount of coverage in the event of damage | max. 7,000,000 € |
||
| Peru | AVIS | Amount of coverage in the event of damage | 10,000 USD |
| Poland | EUROPCAR | Personal Injury | 350,000 € |
| Damage to Property | 200,000 € | ||
| Portugal | EUROPCAR | Amount of coverage in the event of damage | Dependent on the terms of the local rental company |
| AUTO RENT | Amount of coverage in the event of damage | Dependent on the terms of the local rental company | |
| Russia | EUROPCAR | Amount of coverage in the event of damage | Dependent on the terms of the local rental company |
| Sweden | EUROPCAR | Amount of coverage in the event of damage | Dependent on the terms of the local rental company |
| Switzerland | ALAMO | Personal Injury | 1,000,000 € |
| Damage to Property | 1,000,000 € | ||
| AVIS | Amount of coverage in the event of damage | 100,000,000 CHF | |
| Spain | BETACAR | Amount of coverage in the event of damage | Dependent on the terms of the local rental company |
| EUROPCAR | Amount of coverage in the event of damage | 50,000,000 € | |
| RECORD | Amount of coverage in the event of damage | 50,000,000 € | |
| HIPER | Amount of coverage in the event of damage | Dependent on the terms of the local rental company | |
| EUROPA GOLDCAR | Amount of coverage in the event of damage | 50,000,000 € | |
| SOL MAR | Amount of coverage in the event of damage | Dependent on the terms of the local rental company | |
| ULTRAMAR CARS / TUI CARS | Amount of coverage in the event of damage | max. 50,000,000 € |
|
| South Africa | EUROPCAR | Amount of coverage in the event of damage | 100.000.000 # |
| Turkey | EUROPCAR | Personal Injury | max. 1,000,000 € |
| Damage to Property | max. 1,000,000 € |
||
| SAY | Personal Injury | max. 350,000 € | |
| Damage to Property | max. 350,000 € | ||
| THRIFTY | Personal Injury | 6,250 € per person and an additional amount of 18,750 € / accident | |
| Damage to Property | 6,250 € / accident | ||
| UK | EUROPCAR | Personal Injury | unlimited |
| Damage to Property | 250,000 GBP | ||
| Hungary | FOX AUTORENT HUNGARY | Amount of coverage in the event of damage | Dependent on the terms of the local rental company |
| USA | ALAMO | Personal Injury | 1,000,000 USD |
| Damage to Property | 1,000,000 USD | ||
| DOLLAR THRIFTY | Amount of coverage in the event of damage | Varies upon state where rental is processed. | |
| Cyprus | EUROPCAR | Personal Injury | 200,000,000 CYP |
| Damage to Property | 600,000 CYP |
These information are without warranty
as of 09/2006
Please read all the information contained in the voucher and the information given to you with the insurance documentation when you sign the rental contract with the local rental company.
Please note: The third party insurance does not cover any damage to the rented vehicle (see clause 22: the cover offered under the fully comprehensive insurance package). The insurance cover is also no longer valid, if the driver was under the influence of alcohol, drugs or medication rendering him/her unfit to drive.
In the event of damage, the claimant must report the incident immediately, at the latest on the following day, to ensure that the insurance cover is not invalidated. The address to contact can be found in the insurance documentation.
22) Comprehensive Cover
The rental price quoted by CarDelMar includes fully comprehensive cover, or similar, in respect of damage to the hired car, together with theft insurance. Please read the information on the voucher relating to the scope of the cover and exclusions. If the local rental company only offers cover with an excess payable, it will retain the agreed excess amount in the event of damage; this sum will be deducted from your deposit. The excess shall be held by the local rental company and charged to your credit card. The amount of excess differs from country to country. Please note the terms issued by the local hire company. In the case of damage, the excess amount shall be deducted from your deposit and charged to your credit card. CarDelMar will, however, refund the excess to you.
CarDelMar will refund the excess to you except in cases of:
- Damage due to failure to observe the general terms and conditions of rental, especially damage caused by driving on unmade roads.
- Breach of the provisions of clause 22 of the general terms and conditions.
- In cases of wilful misconduct or gross negligence, particularly where capability is impaired due to alcohol, illegal drugs or medication.
- Loss of or damage to the car keys.
- Damage to the tyres, glass, roof, chassis or oil sump.
- In all cases where the local insurance company refuses to meet the damage claim
- The excess payable under package with excess will not be refunded in the case of damage.
- Loss resulting from the theft of personal belongings left in the hired car and consequential loss, e.g. vehicle recovery costs, hotel costs etc. and the loss of personal belongings.
The above examples are not included under fully comprehensive cover, which means in these cases that you are liable for the excess. It is, however, possible to take out additional insurance, in the form of super LDW. (for more information please see under the heading: Additional Insurance).
Consequential costs such as vehicle recovery fees, hotels, telephone charges etc. are not generally refunded.
23) What to do in the event of loss and/or damage
If you are injured or the vehicle is stolen you must
-Immediately contact the local rental company
-Inform the police and they will issue a police report.
-When you return the hired vehicle, ensure that the rental agency compiles a damage report that is to be signed by the local rental company and by you.
To obtain a refund of the excess, under an all-inclusive agreement, the following documentation is to be submitted to CarDelMar:
-The damage report signed by the local rental company and by you.
-The police report, a copy of the rental contract and proof that the deposit was paid in cash or charged to your credit card.
24) Additional Insurance
Most local rental companies offer additional insurance packages, in particular Personal Accident Insurance (PAI). The prices and terms of these additional insurance packages should be requested directly from the local rental company. CarDelMar cannot refund the cost of such additional cover.
25) Guarantee
As a broker, CarDelMar has no control over the contract terms offered by the local rental companies. CarDelMar is, however, prepared to intervene in the event of problems between the customer and the local rental company.
26) Liability
CarDelMar is liable for its own actions and performance in case of wilful misconduct or gross negligence. In cases of negligence, CarDelMar will only accept liability in cases of injury of the contract-substantial obligations. The liability of CarDelMar is to an extent limited to contract-defined and foreseen damages, and the maximum amount of liability is limited to the 10-time value of the contract with the local rental car company.
The exclusions and limitations of liability mentioned above do not apply to damages resulting in loss of life, personal injury or harm to health.
27) Acts of God/ Force Majeure
CarDelMar cannot be held liable for Acts of God/Force Majeure. This includes war, unrest, aeroplane hi-jacking, terrorist attacks, all natural catastrophes, power cuts, strikes, lock outs and similar events.
28) Place of Jurisdiction
For all disputes arising from any aspect of this contract, Hamburg is the agreed place of jurisdiction, provided that you have no inland place of jurisdiction or that your place of residence has moved abroad after the conclusion of the contract or if your place of residence is unknown at the time of institution of legal proceedings.
29) Country of Jurisdiction
Your contract is subject to the laws of the Federal Republic of Germany.