Do you have a question, suggestion or complaint?
We always are interested in your feedback.
Information regarding bookings, your rental car or CarDelMar in general can be found under FAQ (Frequently Asked Questions).
For further questions, queries or complaints please contact us - by email at contactus@cardelmar.com
To speak to us directly, please call our hotline
0905 848 0102 (0.25 GBP/min.)
Opening Hours
Mon - Fri. 08.00 AM - 06.00 PM
In case of urgent issues at the weekend, Bank Holiday and/or long weekends, you can contact us from 09:00AM to 06:00PM under the following phone number: +49 40 55 403 191. Please note that no E-mail replies are possible during this period of time. However we will answer your request as soon as possible on the next following business day.
To ensure your request to be comprehensible for us and our partner, please forward us your complaint in writing as soon as possible after your rental.
Fax: + 49(0)-40 - 180 48 36 97
Email: customerservice@cardelmar.com
To help us process your claim as quickly as possible please enclose the following documents:
- Copy of the Voucher and Invoice.
- Proof of payment/ Credit card statement.
- Police accident report, Insurance report (Accident/Damage)